Many computer sellers and most software vendors maintain helplines for customers. A random sample...
Many computer sellers and most software vendors maintain helplines for
customers. A random sample of the duration(in minutes) of technical support
calls to Hewlett-Packard was obtained, and the resulting stem-and-leaf plot is
given below.
0. 11223344555566678888999
1 . 0001222222335668999
2. 012334556678
3. 000123478
4 334468
5 125
6 15 Stem=tens
7 7 Leaf=ones
a. Describe the shape of this distribution of the duration of technical support
calls.
b. Use the plot to construct a frequency distribution using the class intervals
0-5, 5-10, 10-15, etc.
c. What proportion of support calls last less than 15 minutes?
d. If a call lasts at least 25 minutes, a supervisor monitors the conversation.
What proportion of calls were monitored?