A local SME that produces leather goods in Kumasi is considering going global with an online presence.

A local SME that produces leather goods in Kumasi is considering going global with an online presence. The CEO is of the view that adopting e-business will enable his company improve its own internal business process also.

The CEO’s dilemma is whether to employ IT personnel or whether to outsource. You have been brought in as a consultant to guide the company in analyzing the outsourcing versus in-house development options. What will your advice be and what factors would you take into consideration in arriving at your solution?